Cancellation policy

Some items in our store may be offered to you as a pre-order or made-to-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order. See our returns policy for more details on returns and refunds. 

Made-to-order 
When you purchase a made-to-order item, we authorize your payment method before fulfilling the order. These items are personalized to your order request either by color, size, spring rate, or other specific characteristic and may only be canceled within 24 hours of placing the order.  After that time, production has begun on your item and it may not be canceled or only for a partial refund.